Support
Help & Support
Questions, feedback, or trouble with the app? We're happy to help.
The fastest way to reach us is by email. We typically respond within two business days.
Common questions
How do playbill scans work?
Every account gets a set number of free playbill scans each calendar month, and your free scans reset on the 1st. A scan is only counted when you save the review it's attached to — you can retake the photo as many times as you need first. Once a review has used a scan, editing or re-scanning it later never costs another. If you run out, you can watch a short rewarded ad for one more scan or buy a scan pack.
How do I restore a purchase?
Open Settings in the app and tap Restore Purchases. Purchases are tied to your Apple ID.
How do I reset my password?
On the sign-in screen, tap Forgot password? and enter your email. We'll send a link to set a new password.
How do I delete my account?
Open Settings → Account and tap Delete Account. This permanently removes your profile, reviews, lists, follows, and other data. This cannot be undone. If you'd prefer, you can also email us and we'll handle the request for you.
Report a problem
Found a bug, or something looks wrong? Email support@theatreview.app with a short description and, if you can, a screenshot and your device model. It helps us track it down faster.